Jo’Anne Langham

Jo’Anne has 24 years of experience in service design and in leading user-centred design teams. She has mentored and trained service designers for 18 years. During her work in industry she established and grown research teams and lead large scale public sector design projects such as the development of the Compliance Effectiveness Methodology and the External Compliance Assurance Program for the Australian Taxation Office. Jo’Anne’s most recent role was Senior Director Research and Intelligence for the ATO for the last four years until recently where she left to complete her PhD fulltime.

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  • Public Sector Accountability for Citizen Experiences, 04 Sep 2017