This report is produced by the OECD Centre for Tax Policy and Administration in collaboration with the African Tax Administration Forum (ATAF). The primary purpose of the report is to share information that will assist developing country tax administrations as they consider digitalisation, facilitate dialogue among tax officials on tax administration issues, and identify opportunities to improve tax administration ICT systems. The report examines the common elements of successful digitalisation journeys, and the benefits they deliver. It is not intended as a ‘How to’ guide, as the individual circumstances of an administration should dictate the most appropriate solutions and approaches. Instead it uses insight and examples supplied by tax administrations to highlight important success factors, recent innovations, examples of good practice, and key learning.

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