The Tax Ombudsman is currently seeking input and feedback on its 2025-26 work plan.

The draft work plan is developed from feedback received throughout the year, data collected from its complaints service and other operations, and previous reviews or recommendations that may be worthy of re-examination or follow-up. This draft work plan contains ten topics for consideration in the coming year:

  • ATO’s management of remission of general interest charge
  • Payday Super readiness
  • ATO’s management of compromised accounts
  • ATO’s engagement with culturally and linguistically diverse taxpayers
  • ATO’s administration of disclosure of business tax debts to credit reporting bureaus
  • ATO’s response to fraud perpetrated by known parties
  • TPB’s management of referrals of breaches of the updated Code of Conduct
  • ATO’s Online Services for Agents
  • ATO’s Client-Agent Linking system
  • ATO’s management of small business restructuring plans

The public consultation will run until 18 May 2025. The consultation paper can be accessed here.

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