The Commonwealth Ombudsman has recently released the report Services Australia’s Income Compliance Program: A report about Services Australia’s implementation of changes to the program in 2019 and 2020. The Ombudsman investigated Services Australia’s administration of the Income Compliance Program since November 2019 to seek assurance that the processes for identifying and refunding debts raised using income averaging was, and continues to be, fair and transparent.

The report makes nine recommendations focusing on communication, remediation of debts, reviews of debts, and possible future activities. The report also makes seven additional comments where the issues raised no longer require action but provide lessons for the future.

Services Australia accepted seven of the nine recommendations.

The report can be found on the Commonwealth Ombudsman website.

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