The Behavioural Economics Team of the Australian Government (BETA) partnered with the Australian Tax Office (ATO) to design and test behaviourally informed methods of communications aimed at improving compliance among businesses in the Deferred GST Scheme.

They ran two separate randomised controlled trials to test the effectiveness of emails.

The first trial evaluated the impact of sending a ‘cooperative’ and a ‘direct’ toned reminder email to existing businesses who were found to be non-compliant with the Scheme. Both emails improved compliance rates.

The second trial tested the effectiveness of sending a welcome email to new businesses who had just registered for the Scheme. The email contained a planning prompt recommending businesses set up a monthly calendar reminder about their DGST obligations. This intervention did not improve compliance.

The report of the trials is now available online.

You may also come to TTPI’s public seminar on 14 August 2018 to find out more about the trials from BETA data analyst Su Mon Kyaw-Myint and ATO Assistant Director in the Service Delivery Individual Services Department Sherolea Leonidas.

Note: The public seminar has been CANCELLED due to unforeseen circumstances.We apologise for any inconvenience that this may have caused.

Read the report

Register for the seminar

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