The Inspector-General of Taxation (IGT) has conducted a review into Goods and Services Tax (GST) refunds due to concerns raised through their complaints handling service, among other sources. These concerns included the accuracy of the ATO’s risk assessment tools, its engagement with taxpayers and its efforts to minimise adverse impacts on affected taxpayers.

Overall, the IGT found that the ATO’s administration of GST refunds operated efficiently with the vast majority of refunds released without being stopped for verification. Moreover, where refunds are stopped, the majority were processed and released within 14 or 28 days.

Read the full report here.

(Source: Australian Government Inspector-General of Taxation).

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